Returns policy

At Jollie Collection Official, we want you to feel completely confident with every beauty and skincare purchase. Find clear answers below regarding return eligibility, damaged deliveries, and refund processing.

Frequently asked questions

Review our guidelines below to ensure a smooth return or exchange process. We prioritize hygiene, customer satisfaction, and fast support for every order.

What is your return window and item condition requirement?

Customers have 3 days from the date of delivery to return a product. For hygiene and safety reasons, all beauty and skincare products must remain unopened, unused, and in their original sealed packaging.

Please note: If an item arrives damaged, broken, or incorrect, you must report it within 24 hours of delivery for a free replacement or refund.

How do I report a damaged, broken, or incorrect item?

If your order arrives damaged or incorrect, contact our support team at info@jolliecollection.online within 24 hours of delivery. Please include your order number and a clear photo or short video showing the issue. Once verified, we will arrange an immediate replacement or issue a full refund at no additional cost.

Who covers the return shipping costs?

For change-of-mind returns on unopened items, the customer is responsible for return shipping costs. If the return is due to a damaged, defective, or incorrect product sent by us, Jollie Collection Official covers all shipping fees.

How are refunds and product exchanges processed?

Direct refunds are credited back to the original payment method for card transactions, or issued as store credit/vouchers for Cash on Delivery orders. For damaged or incorrect products, we arrange direct replacements without extra charge.

What are the exact steps to initiate a return?

To begin a return, email info@jolliecollection.online with your full name, order number, and reason for return. Attach photo or video proof if the item is damaged or incorrect (within 24 hours of delivery). Our care team will review your request and provide full shipping instructions and return address details.

Shop with total peace of mind

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